Returns

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Returns

Chia-Direct 100% Satisfaction Guarantee: Full refund or replacement within 14 days if you are not completely satisfied

Our returns/refund policy is in accordance with the distance-selling regulations, which outlines your rights to cancel your order. If you wish to cancel an order, written notice, by email/letter, must be given within 14 days of receipt of the good(s) and the good(s) must be returned, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure.

We will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken.

If your goods do not arrive in perfect condition, please contact us within 14 days of receipt. If your goods need to be returned for repair after 30 days of your order initially being placed, we are not liable to pay for any postage costs incurred. In accordance with law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. Your statutory rights are not affected.